Epson EcoTank ET-3843 Wireless Color All-in-One Cartridge-Free Supertank Printer with Scanner, Copier, ADF and Ethernet-for The Ultimate Home Office, White

From a picky user: great!
So far, day 2… post setup and test, great. It is a little lighter than my previous Epson Workforce, but I wouldn’t describe it as flimsy. Well, with the exception of the paper loading tray side rail. That sticks and seems dangerously flexible.It was a joy to watch the ink bottles fill their reservoirs. It actually is a clean and drip-proof loading process… a little scary to invert that bottle of ink and stick it in the receptacle, but it worked!The important thing about the setup is to use their guided smartphone system and follow each step meticulously. I found it was smart to “measure twice cut once”. It’s tempting to decide you know where they’re going and move ahead. Don’t do it! Follow each step stupidly and mechanically.It told me the software was up to date immediately. Later, it decided it needed to download an update. Just be patient and follow its laborious thinking process. It gets there eventually. Overall the setup was easy.Print quality, as you would expect, is excellent. I also printed a photograph on plain paper. It was, as you would expect, a little on the muddy side. It objected to using plain paper for photograph, rightfully so. I inserted some glossy photo paper in the supply tray, and it did a good job. Again, the photograph was a 9 out of 10, but this is a home printer.Some reviewers dislike the display. I find it eminently usable. I chose the tile option, and the controls work intuitively, with drop-down menus at each step.Set up of my Android smartphone, my wife’s iphone, and my laptop were all pretty straightforward. Again, there was a little confusion about whether my software was actually up to date or not, but it figured that out by itself. The apps work fine.Overall, it seems to be well-designed and high quality. It is quieter than I’m used to. I like the automatic document feeder, the paper supply tray being on the front rather than the back and, of course, the high capacity ink tanks.So far, I’d recommended it.Update: day 4. I spent an hour yesterday on the phone trying to install their computer app on my computer. It was very difficult to communicate with both of the technicians in customer service. They were distracted and didn’t seem to be listening when I’d say something. The spoke good English. For example, the easy set up process from day two doesn’t get you the latest software. You have to download a package which they don’t tell you about. In trying to set up a password, the printer kept refusing. The technician and I kept ending up on a screen that was generated when Epson created one of those long 16 digit passwords. I didn’t want to use that, I wanted to generate one I could remember. I explained that and she said tap okay and go to the next screen. When I did, the next screen asked me for my password. Of course, this was the password that was displayed on the previous screen that she told me not to copy. It turns out that when people do copy and paste they sometimes include an extra blank and that slows the whole process down. Instead, they want me to write down a 16 digit password with no errors and then copy it, again with no errors into the next screen. Their software programmer is a little dense. The software also asked me at least seven times for my email address. I got very tired of retyping it over and over again. You would think that, like most software on the internet these days, it would remember my password the first time I typed it and it would auto fill it. No such luck with Epson.The next day I wanted to scan a document to my computer. It kept giving me an error message on my computer that the scanner was busy, even though it had finished scanning. When I called tech support it took 20 minutes to figure out that you shouldn’t scan from the display on the scanner/ printer; you should go to your computer and install their Epson scan software and scan using that. In order to get to this conclusion it took us numerous tries to try to get my computer to talk to the IP address on the scanner. It turns out that if you have any other programs open on your computer at the same time it can’t do it.Executive summary: the printer/scanner seems to be a good product. The software is unfinished and buggy. It is 15 years behind the times in terms of usability. Good luck!

Don’t Buy Epson Certified Refurbished!!!!
Thought I could trust Amazon/Epson when I purchased this certified refurbished printer. At the same time I purchased an Epson Sublimation printer which has been great. Long and short, the standard printer is a piece of junk! Of course it worked fine during the 30 day return period but then it stopped doing what it was designed to do…PRINT. We will send a document to the printer and it prints fine. We then try to print a second or third document and it either doesn’t print it, just sits there with the annoying circle arrow moving or prints a half page and then stops. Have to clear out the print queue or it will never print again. Not a Wi-Fi problem, the printer is direct connected via USB. Deleted the Epson software and re-downloaded, unplugged etc, restarted computer. Nothing helps. Called Epson Support and received no help whatsoever. I have a Best Buy Total Support membership so we took it in to see if they could help. They tried everything they could to no avail. Lesson learned, don’t buy Epson Refurbished. I’m sure they cleaned the outside of the printer and ran a few prints…that’s the refurb process. I doubt they check firmware or other potential electronic bugs. If you think I’m unhappy, you’re correct. Older folks on fixed incomes don’t need to get stuck with a lemon and then have to spend money for another printer that actually works

ME GUSTO, PERO ES LENTA PARA IMPRIMIR Y SE TARDA AUN MAS CUANDO ES A DOBLE CARA.